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Career - Remedy Consultant
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BluEnt Solutions is looking for a Remedy (Helpdesk, Change Mngt., Asset, SLA's) Software Engineer.
The project is an out of the box ARS v5.1.2, ITSM v5.5 deployment on an NT2000/SQL Server 2000 platform Mid tier is deployed on IIS6/ServletExec. We are planning to upgrade/migrate to ARS v6.3, ITSM 6.0 on a WIN2K3/SQLServer2K3 platform. We are looking for the following experience: Remedy ARS 5.1.2 (6.0 would be a plus) - How to create forms, views, workflow (active links, filters, escalations, guides) and general Remedy custom development. Remedy ITSM Applications (Helpdesk, Change Mngt., Asset, SLA's) - A good working knowledge of these applications, and General Configuration skills. How to create users and groups, what effect the different permission settings have, how to relate Help Desk Cases to Change Requests, and in general the capability of answering support questions from end users with varying levels of sophistication. Remedy Application Customization - How to modify Remedy Applications so that they still execute properly and can accept feature patches, releases and versions. Remedy SLA - It would be a big plus if you knew how to configure SLAs. Remedy mid-tier - How to deploy applications, form URLs, create custom web-views, etc. Installation - How to install all of the above on an NT2000/SQL Server 2000 platform. Experience with Discovery tools for Asset Management database population and synchronization. Proficiency with Crystal reports and familiarity with the standard reports provided with the applications. This is not a development position, but it requires development skills. We are deploying an out of the box solution, with minimal changes, in a large institution that places very strict controls on all systems. Most of your time will be spent configuring the applications and getting installation instructions through a strict set of release management procedures. |
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